Your Visit

Scheduling an Appointment

To ensure your preferred time and service is available, we recommend to book in advance. All spa treatments and packages will require a 50% non refundable booking fee to secure the booking.

Spa Arrival Time

Please arrive 15 minutes prior to your reservation to relax and prepare for your experience. The Signature Spa will provide luxurious towels, robes and slippers and any amenities required for use during your visit.

Health Conditions

Kindly advise us of any health conditions, allergies or injuries, which could affect your choice of treatment when making your spa reservation.

Cancellation Policy

Any appointment cancelled within 48 hours of the scheduled appointment, your non refundable booking fee will be transferred to your rescheduled appointment, or added as credit to your account. Any appointments cancelled with less than 48 hours notice, will incur a charge of 50% of your total booking. This will be taken from your non refundable booking fee. Any appointment that is not cancelled and is unattended, will incur 100% of the cost of the total treatment .

Appointments

Please note that late arrival to your appointment will result in a reduction of treatment time. This will not be discounted. 48 hours’ notice is required if you wish to shorten your treatment time please The full cost of the original treatment will be charged if notice has not been given.

Homecare

To continue your spa experience at home, all products used within your treatments are available at The Signature Spa reception, where one of our team would be delighted to advise you on the most suitable products for your needs.

Non Refundable Booking Fees

A non refundable booking fee of 50% of the total treatment cost will be required at the time of booking to secure the appointment. If your appointment is cancelled within 48 hours of your appointment time, 100% of your non refundable booking fee will be transferred to your rescheduled booking. If you do not reschedule your appointment, 100% of the non refundable booking fee will be added as credit to your account.

Gift Vouchers

Are available for all treatments and services and are an ideal present for someone special. Gift vouchers are non-refundable and must be presented at time of treatment or purchase.

Children's Policy

We are delighted to offer a small variety of treatments to children under the age of 16 when accompanied by an adult for the duration of the respective treatment. Please contact Spa reception for details of the treatments and packages that are available and suitable for our younger guests.

Mobile Phone Policy

The Signature Spa environment is one of tranquillity and relaxation. We kindly ask our clients to respect all spa guests’ right to privacy and serenity and maintain conversations at a considerate volume in all treatment areas.

Mobile phones are not permitted in the treatment rooms and must be kept silent or turned off when you are the spa.